[Sample template — review with a legal advisor before publishing. Delete the sections below that don't apply to your shop.]
Your 14-day right of withdrawal
You have a 14-day withdrawal period from the moment you receive your order to cancel your purchase, without giving any reason and without penalty, as established by EU Directive 2023/2673 and the consumer protection laws applicable in your country.
How to exercise it
Fill in the form below. You will receive an automatic confirmation by email once your request is registered. The refund will be processed within the legal deadline that applies to your purchase.
When the right of withdrawal does not apply
EU Directive 2011/83/EU lists several categories of goods and services excluded from the 14-day right of withdrawal. The sections below cover the cases that may apply to this shop — remove the ones you do not sell.
Digital content downloaded with your express consent
When you purchase digital content (downloadable files, streamed videos, online courses with immediate access, software licences, etc.) and expressly request its immediate supply, acknowledging that you lose the withdrawal right by doing so, the 14-day withdrawal period no longer applies — Art. 16(m) of Directive 2011/83/EU. The express consent is collected at checkout.
Services started during the withdrawal period at your request
When you ask us to start providing a service before the 14-day withdrawal period has expired, you may still withdraw, but you owe us a pro-rated amount for the work already performed — Art. 14(4)(a) of Directive 2011/83/EU. Your express request is collected at checkout.
Custom-made, perishable, hygiene-sealed or sealed media items
Items made to your specifications or clearly personalised, goods likely to deteriorate or expire rapidly (perishables), items sealed for hygiene or health protection and unsealed after delivery, and sealed audio, video or software recordings unsealed after delivery are excluded from the right of withdrawal — Art. 16(a), (c), (d), (e), (i) of Directive 2011/83/EU.
Dated accommodation, rentals, catering or leisure services
Services tied to a specific date or period of performance — accommodation other than for residential purpose (hotels, vacation rentals), vehicle rental, transport of goods, catering and leisure services such as event tickets — are excluded from the right of withdrawal — Art. 16(l) of Directive 2011/83/EU.
Utilisez ce formulaire pour exercer votre droit de rétractation conformément au droit européen de protection des consommateurs. Son envoi enregistre votre demande et nous vous confirmerons par email ; cela ne signifie pas en soi que la rétractation est acceptée.
Je demande expressément que la prestation de service débute dans le délai de rétractation de 14 jours. Je comprends que si je me rétracte avant l'expiration de ce délai, je devrai payer le montant proportionnel au service déjà fourni jusqu'à la date de ma demande de rétractation, conformément à l'article 14(4)(a) de la Directive 2011/83/UE.
Formulaire type de rétractation (Annexe I.B de la Directive 2011/83/UE)
Complétez et renvoyez ce formulaire uniquement si vous souhaitez vous rétracter du contrat.
À :Moulin du Llevant
SARL Le Moulin du Llevant
44 bis avenue des Baléares
66740 LAROQUE DES ALBERES
FRANCE
Email: contact@moulindullevant.com
Phone: +33 (0)4 68 95 46 35
Je/Nous vous notifions par la présente ma/notre rétractation du contrat de vente portant sur les biens / la prestation de services suivants :
______________________________________________________________
Commandé le / reçu le :
______________________________________________________________
Nom du/des consommateur(s) :
______________________________________________________________
Adresse du/des consommateur(s) :
______________________________________________________________
Signature of consumer(s) (only if this form is notified on paper):
______________________________________________________________
Date:
______________________________________________________________
Source : Annexe I, Partie B de la Directive 2011/83/UE du Parlement européen et du Conseil relative aux droits des consommateurs.